Customer Happiness Manager (60-100%)

An innovative and delivery-oriented working environment and a dynamic team await you, in which you can help drive change. With us, the customers are the focus.

Your responsibilities

• You advise and support our clients in implementing digital signatures so that they can all be more confident, save their time and take care of environmental resources.
• You are the voice of our company on the phone, in chat and email.
• You see every interaction as an opportunity to turn customers into fans by providing them with outstanding customer service and as a chance for us to improve our product and service.
• That’s why you do not only provide answers and solve problems but listen carefully to our customers’ needs.
• The collected feedback will be addressed regularly with our product, engineering, operations and sales teams to continuously improve the overall product experience.
• Jointly with the other customer happiness managers, you shape the structure and culture of the Customer Happiness team and further develop our customer service.

Your profile

• Experience in customer service, ideally in a B2B environment
• Friends describe you as empathetic, well-organized and approachable
• You are flexible and enjoy working in a highly dynamic environment
• You are fluent in English (at least level C1) and German (at least level C1), other languages are a plus.

Your benefits

• Flexible working arrangements
• We encourage part-time careers
• Opportunity to be part of a fast-growing tech company with an aspiring and experienced team
• A job with a purpose: save human and environmental resources by enabling digital signatures #worksmarter
• A company culture of transparency and self-responsibility
• Office in the heart of Zurich within 2 mins walking distance from the lake