Customer Success Manager (80-100%)

Posted time January 29, 2023 Location Remote, Zurich, Switzerland Job type Full-time, Part-time

An innovative and delivery-oriented working environment and a dynamic team await you, in which you can help drive change. With this scale-up company, the customers are the focus.

Your responsibilities

  • As an expansion specialist, you understand what customers wish to achieve and make sure to deliver that value throughout the entire customer journey.
  • Furthermore, you are responsible for growing the signature volume of your account portfolio, regularly identifying new use cases and upsell/cross-sell opportunities.
  • As a trusted advisor to your customers, you enable them to get the most out of our product, increasing retention in your portfolio
  • Regularly identify and make new upsell opportunities become concrete
  • Embed our product into the process and systems landscape at customer

Your profile

  • 3-5 years of experience in Customer Success, Key Account Management, (IT-)Consulting, and/or Business Development
  • Experience in B2B SaaS and working with the organization C-Level
  • Bachelor’s Degree with an Information Technology or a Business Administration focus preferred
  • Familiarity with ERP / HMS / CRM software
  • Good listening and persuasion skills
  • Proficient in German (at least C1 level) and fluent in English (at least B2 level)
  • Either French, Italian or Dutch are desirable

Your benefits

  • Opportunity to be part of a fast-growing tech company with an aspiring and experienced team
  • A job with a purpose: save human and environmental resources by enabling digital signatures #worksmarter
  • Company culture of transparency and self-responsibility
  • Flexibility in the organization of your working time and place of work
  • Shared office with other inspiring startups and engaging team events twice a year
  • Company laptop, lump sum expenses, free coffee, ESOP/PSOP (availability depending on your location)